Freshwinds, Market Drayton

I really don't understand the previous reviews of people complaining so much! I have to say after reading the reviews I was really quite worried. We have just stayed here for the weekend, 10 adults. 2 teens and 3 children and we've had an excellent time, there is so much to keep everyone entertained and the kids had a blast!! The property is dated but homely and has everything you need in the kitchen etc We had a blast on the karaoke (apologies to the neighbours) The kids have absolutely loved the pool and hot tub and they enjoyed playing ping pong and football! There's darts, air hockey and pool for the older ones too and also x box consoles. We had a bit of a problem with the downstairs toilet blocking up on the morning we were leaving but we rang and reported it and the maintenance guy came out to get it sorted just as we were leaving. It's a shame there's no music allowed outside but this wasn't really a problem as the weather wasn't that nice for us anyway. The only thing that could do with changing is the checking in and out times as we didn't really get enough time with not being able to check in until 4pm and having to leave by 10am, it would have been a lot better to check in ealier and check out a bit later. All in all we had a fab weekend and the main thing is that the property enabled all 15 family members from different parts of the country to be together and have a great time.

Cannot understand previous reports, seems someone has a grudge. Celebrated my 80th Birthday with 10 family members, and the house met all our expectations and more. Place was clean, tidy and had great facilities including warm pool and warmer hot tub. We organised our own overall competition including table tennis, pool, air hockey, darts, etc.. Some of the downstairs area is dated, but this does not affect the overall attraction. Manager Steve was particularly helpful on handover or if we needed to know anything. Based on our experience, would definitely recommend.

Where do I start? From the evening we arrived there were issues. To suggest that there are 6 cleaners appointed to this house is fanciful to the extreme. Dirty dishes in the cupboards, spiderwebs in the shower (i actually walked into one in the shower door), clogged showers, fresh towels not ready yet. The sink in the bathroom upstairs leaked puddles of water on the floor, soaking the rug. There is a check out time of 10am and a check in time of 4pm, I could live with the inconvenience if the place was spotless, but spotless it was not. More to the point, the cleaner was waiting at the bottom of the drive at bang on 10am, if not sooner. Talk about being ushered out the property. A fun vacuum is what I would describe the outdoor facilities are. There are less instructions/warning signs at HMP Bellmarsh than there is around the pool and hottub area. Then to be told the owner has watched us in the hot tub on his CCTV, talk about an invasion of privacy. The house has so much potential but it lacks care from whoever owns it, who I’m told is a property developer. The decor is dated and confusing, it just seems like every spare bit of furniture etc has been thrown in all together, for some reason unbeknown to anyone living; there are FOUR guitars in one of the living areas, perhaps someone told him the Beetles were stopping by!!! The driveway needs serious work, we took 5 cars between 11 of us (the house can sleep more) and it’s a game of Tetris trying to manoeuvre cars around to get in an out, not to mention it is impossible to not have to reverse down the winding drive way. A mirror is also needed at the bottom to account for the tight small lane and oncoming cars, it’s dangerous. We were incredibly unhappy to pay over 3,000 for what we received, everything went wrong that could go wrong and we were made to feel like we were asking for the world when in actual fact, we’re asking for the bare minimum. I will not be coming here again, there are much better options elsewhere.

Stayed here for a week at the back end of October with family, a party of 10, A great house and variety of things to do, however a lot of improvements needed including the owners attitude to guests who are paying thousands of pounds! If you are looking to bring an elderly person who struggles with mobility issues I wouldn’t bother there is no disability access and lots of stairs! Too kick things off we love getting in the hot tub and this is a main accessory that we look for when looking to book for stays away and a-lot of the time is spent in there, this was unavailable to use on the first night as it was 32 degrees yet being told the temperature should have been 40 degrees and was unbearable, the next day (first full day of the holiday) after leaving it all night we thought this would be resolved however the temperature was still at 32 degrees so Steve came to have a look at it and changed the hot tub cover back to its original which was snapped and told this was why it was not being used and the temporary cover was being used, however after using the proper hot tub lid there were no issues all week and the temperature stayed at 40, the hot tub was then only available to use at 11 o’clock that night which is completely unacceptable and should not be out of action for 48 hours because a ‘lid issue’ that should have been sorted before their next set of guests were arriving instead of putting it to the side and attempting to use a sheet to keep the warmth in which I find truly bizarre and have never seen anything like it! When loading the dishwasher and putting plates away after tea on the first night there were dirty plates found in the dishwasher that had not been moved or cleaned from previous guests despite there being ‘6 cleaners’ being paid which the owner told my relative when discussing another issue and explaining his profit and income on the property which I find extremely odd and no relevance what so over to guests staying there, for the first few nights we’re having to hand wash dishes for a party of 10 which as you can imagine was a nightmare and nobody was sent out to come and look at the dishwasher despite being made aware of the issue. The ‘built in oven’ was another massive issue when you pulled the handle down the whole oven would come out and if it was pulled with abit of force it would fall on the floor and cause some serious damage to whoever is using it meaning you have the use one hand to keep the oven in place and the other to pull the handle down, how this was not an issue that they thought to make guests aware of I do not know, There was a leak in the sink for the bathroom upstairs they was made aware of this and Steve came quite promptly and explained there was no issue despite picture evidence and video evidence of the sink leaking but to be fair there was no issues with it for the further 2 days that we stayed, on the final night me and my cousin was in the hot tub listening to music on a small speaker which wasn’t even turned to max volume and could barely hear it with the bubbles being on in the hot tub and the owner had phoned my relative to say there had been a complaint made about the noise which put a dampener on our evening and our last night was ended quite swiftly as we couldn’t feel relaxed and to be quite honest felt Asif we was being watched as the music was not even that loud, another thing there are around 30 signs asking you to be quiet and ‘respect the neighbours’, people come away to relax and have a good time with relatives which for alot of people is relaxing listening to music and chatting away, what they do not need is a constant reminder in your face everywhere you look on near enough every bit of outside equipment asking you to be quiet, I never ever write a bad review but to be quite frank the owners attitude has been appalling and has been no help or showed any gratitude whatsoever despite us paying thousands of pounds to stay here, it is such a shame as the property and the grounds itself look amazing and there are lots of things to do (If working properly), luckily enough we didn’t let it ruin our holiday too much but not for the lack of trying.

I have just arrived home from a week here . Photos advertised were misleading . 11 of us stayed here ,one shower had cold water , one shower has scalding water, bbq’s were unusable. Old towels from previous guests were left, some of the sheets were dirty, ovens were insufficient to cook large family meals. Dishwasher door hanging off . I won’t want to offer negative reviews but for £6k, we were expecting better that this . Needs an overhaul, good clean & attention to detail. Beautiful location , real shame about what this place sown

Absolutely wonderful holiday that suited all my 11 family members from a 7 year old to a 63 year old. It is unsuitable for inform or wheelchair users as there are plenty of steps to negotiate up to the front door and into the back garden although this does show in the photographs We will certainly be booking again in the future